Refund policy

Return & Refund Policy

We want you to be satisfied with your FatherGlorified order. If there is an issue with your product, please contact us and we will do our best to resolve it.

EU Right of Withdrawal

If you are a consumer located in the European Union or European Economic Area, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

To exercise this right, contact us at [CUSTOMER SUPPORT EMAIL] within 14 days of delivery. After notifying us, you must return the product within a further 14 days.

Please do not return products to the address shown on the original package. Contact us first to receive the correct return instructions and return address.

Returned products should be unworn, unwashed, and in their original condition. You may inspect the product as you would in a physical store, but you may be responsible for any reduction in value caused by handling beyond what is necessary to inspect its nature, characteristics, and fit.

Unless the product is defective, damaged, or incorrect, the customer is responsible for the direct cost of return shipping. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

Refunds for EU Withdrawals

If your withdrawal is valid, we will refund the product price and the cost of the least expensive standard delivery option originally offered.

Refunds will be issued to the original payment method within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the returned product or you provide proof that it has been sent back, whichever occurs first.

Additional costs resulting from choosing an upgraded or express shipping method are not refundable.

Damaged, Defective or Incorrect Products

If your product arrives damaged, defective, misprinted, or you receive the wrong item, contact us as soon as possible at [CUSTOMER SUPPORT EMAIL].

Please include:

Your order number
A description of the problem
Clear photographs of the product and the affected area
A photograph of the packaging, if relevant

For faster processing through our fulfillment partner, we recommend reporting these issues within 30 days of delivery. This does not limit any mandatory consumer rights or legal guarantees available to you.

If the claim is approved, we will arrange a replacement or refund at no additional cost.

Exchanges and Incorrect Size

Because every item is produced specifically after an order is placed, we do not offer direct size or color exchanges.

EU and EEA consumers may still use their statutory 14-day right of withdrawal as described above. Customers outside these regions should carefully review the product description and size guide before ordering, as change-of-mind returns, incorrect sizes, and incorrect color selections are not accepted unless required by applicable law.

Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order. Once production has started, we may no longer be able to modify or cancel it.

Non-Returnable Items

The following items cannot be returned unless they are defective or applicable law provides otherwise:

Personalized or custom-made products created to the customer’s specifications
Gift cards
Products that have been worn, washed, altered, or damaged after delivery
Products returned without contacting us first

Returned or Unclaimed Packages

If an order is returned because of an incorrect or incomplete address, refusal, failure to collect it, or unpaid customs charges, additional shipping costs may apply before it can be resent.